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ALASKA & HAWAII & INTERNATIONAL
- We do NOT ship to Hawaii
- We DO ship to Alaska, however items that normally have free shipping will incur extra charges to Alaska
- This website does not allow ship-to addresses outside of the US. We can ship to your freight forwarder's US address.
SHIPPING ESTIMATE - Add a product to your shopping cart
- Look for the Shipping Estimate box on the right side of the product page
- Enter your state and Zip code and click Go for an approximate shipping estimate
ACTUAL SHIPPING TO BE CHARGED - During checkout, you will be asked to enter your complete shipping address for an exact shipping quote
- Exact shipping is shown during checkout before you enter any payment information
SHIPPING PROCESS ONCE ORDER PLACED - Our business hours are 9am-5pm eastern standard time Monday through Friday
- Once your order is placed, you will receive a confirmation of the order by email
- Your order status will show "Shipment Pending" in your Account viewable after you login
- We do not process or ship orders on weekends or holidays
TIME-TO-SHIP - Once your order has been submitted to our shipping department, your order status will say "... Confirmed" depending on the sending warehouse, and should ship within a few business days
- Most orders ship within 2-5 business days
- Any delays or backorders will be given notification by email (please add help@needabulb.com to your address book)
SHIPPING TRANSIT TIME - Once we have a tracking number for your order, you will receive an email and your order status will say "Completed"
- You may login to your account to retrieve the tracking number
- All orders ship by UPS Ground service from our West Coast or Mid-West facilities
- Orders usually arrive within 1-6 business days after shipping, depending on your location
- Infrequently, we do not receive a tracking number and your order may have shipped even though the order status shows "...Confirmed"
- We encourage our customers to wait 7 business days from date of order before inquiring about tracking numbers, but we won't get mad if you email us earlier :)
PACKAGING - Many of our product ship directly from the manufacturer and may not be marked with Needabulb.com as the sender
- All of our products are securely packaged to prevent damage
- If your order for Neptun lighting products arrives damaged, please call 1-888-735-8330 during business hours for an immediate replacement
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